Twelve KPIs every hospital board should see monthly

Boards drown in data and starve for insight. A useful hospital dashboard fits on one page and mixes financial, operational, people and patient measures.

Financial: EBITDA margin, revenue per occupied bed day, collection days, and cost per unit of service. Operational: average length of stay, OT utilisation, bed occupancy, and TAT for discharge.

People and patients: attrition, engagement, Net Promoter Score and Google rating. Reviewed together every month, these twelve numbers tell you where the organisation is heading long before the annual accounts do.